Prioritizing Returning Customers in an Appointment-Based Service System
时间：2019年6月4日（周二）上午10:00-11:30
地点：浙江大学紫金港校区行政楼1102会议室
主讲人：丁弋川 助理教授，麦吉尔大学德所特尔管理学院
摘要:
We study how to manage returning customers in an appointment-based queue with the goal of maximizing service volume. Applications of this model include outpatient or dental appointment scheduling. We consider a simple strategy that a service provider may use to reduce balking -- book a potential returning customer right before she leaves the clinic. We focus on a threshold-type policy and prove that the throughput rate is a quasi-concave function of the threshold under the retrials see time averages (RTA) assumption. We also analyze possible impact of the panel size and panel mix on the choice of this threshold.
主讲人简介：
丁弋川博士2005年毕业于浙江大学竺可桢学院混合班，2012年于斯坦福大学取得管理科学和工程博士学位，现在是麦吉尔大学德所特尔管理学院的助理教授。他的研究方向包括数学规划，随机模型，和大数据分析，以及它们在公共民生部门中的广泛应用。其中包括肾源分配和交换，廉租房分配，急诊部门运营管理，门诊预约和手术的排班调度等。他有多篇学术著作在世界一流的运筹管理学杂志上发表，包括运筹学，生产和服务运营管理，数学运筹学等。
Bio: Yichuan Ding graduated from the Mixed Honored Class, Zhejiang University in 2005, and obtained his Ph.D. degree in the Department of Management Science and Engineering, Stanford University. He is currently an assistant professor in the Desautels Faculty of Management, McGill University. His research interests include optimization, queueing, and data analytics, as well as their applications in public sectors, including cadaver kidney exchange and allocation policies, affordable housing management, emergency department operations, outpatient and surgical scheduling, etc. He has published on top-tier academic journals including operations research, mathematics of operations research, manufacturing and service operations management.
